At Kevin Mayer, we are committed to providing you with reliable and timely shipping services. This Shipping Policy explains our shipping terms, including processing times, shipping methods, delivery timeframes, and related details. By placing an order on https://kevinmayer.store/, you agree to the terms outlined below.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive a confirmation email with tracking details once your order has been shipped.
  • Orders placed after 5:00 PM (PST) will be processed the next business day.

Note: Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options within the United States:

Shipping MethodEstimated Delivery TimeCost
Standard Shipping5-7 business daysFree on orders over $50
Expedited Shipping2-4 business days$9.99
Express Shipping1-2 business days$19.99
  • Shipping costs are calculated at checkout based on your order total and selected shipping method.
  • Delivery times are estimated and not guaranteed. External factors such as weather conditions, carrier delays, or customs clearance may impact shipping times.

3. Shipping Locations

Currently, we ship within the United States only. We do not offer international shipping at this time.

We do not ship to:

  • P.O. Boxes or APO/FPO addresses
  • U.S. territories (Puerto Rico, Guam, etc.)

4. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order using the tracking link provided in your shipping confirmation email.
  • If you experience any issues with tracking your order, please contact us at support@kevinmayer.store.

5. Delayed or Lost Shipments

While we strive to ensure timely delivery, unexpected delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control. If your order is significantly delayed or lost, please reach out to us, and we will assist you in resolving the issue.

If your order is marked as “delivered” but you have not received it:

  • Check with neighbors or your local post office.
  • Wait 24-48 hours, as sometimes carriers mark packages as delivered early.
  • Contact us for further assistance if the package is still missing.

6. Incorrect Address or Order Issues

  • Please ensure your shipping address is accurate before placing an order.
  • If an incorrect address is provided, we are not responsible for lost or undelivered packages.
  • If your order has not yet shipped, contact us immediately to update your shipping details.

7. Damaged or Missing Items

If you receive a damaged or incomplete order:

  • Contact us within 48 hours of delivery at support@kevinmayer.store with your order number and photos of the damaged item.
  • We will assess the issue and provide a replacement or refund as necessary.

8. Returns & Refunds for Shipped Orders

For details on returning an item, please refer to our Return & Refund Policy.

9. Contact Information

For any questions or concerns regarding shipping, please contact us:

Kevin Mayer
2340 HOSP WAY #318 CARLSBAD, CA 92008
Phone: 361-281-0244
Email: support@kevinmayer.store