At Kevin Mayer, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review the policy below to understand our terms and conditions for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of delivery.
  • Items must be unused, undamaged, and in their original packaging with all accessories, tags, and manuals included.
  • A valid proof of purchase (receipt or order confirmation) is required.
  • We do not accept returns on final sale items, gift cards, or perishable goods.

Note: Returns that do not meet these conditions may be refused or subject to a restocking fee.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email support@kevinmayer.store with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Instructions: We will review your request and provide a return shipping address if eligible.
  3. Ship the Item: Securely package the item and use a trackable shipping method to send it back.
  4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

3. Refund Process

  • Approved refunds will be processed within 5-7 business days after receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your bank, it may take additional time for the refund to reflect in your account.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need to exchange an item for the same product, contact us at support@kevinmayer.store with your order details.

5. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for the following:

  • Items marked Final Sale
  • Gift Cards
  • Used or damaged products (unless defective upon arrival)
  • Personalized or custom-made items
  • Perishable or consumable products

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • If you receive a refund, the cost of return shipping may be deducted from your refund if a prepaid return label is provided.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@kevinmayer.store with photos of the issue. We will arrange for a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after 7 business days, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If the issue persists, contact us at support@kevinmayer.store for further assistance.

9. Contact Information

For any questions or concerns regarding returns and refunds, please contact us:

Kevin Mayer
2340 HOSP WAY #318
CARLSBAD, CA 92008
Phone: 361-281-0244
Email: support@kevinmayer.store

By making a purchase on our website, you acknowledge that you have read and agree to this Refund & Return Policy. Thank you for shopping with Kevin Mayer!